NORFOLK Museums Service

Terms of Use

This page explains how this site, which is managed by Norfolk Museums and Archaeology Service, uses any information you give to us, and the ways in which we protect your privacy.

The Data Protection Act

Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission or the Council is legally obliged to do so.

Data Protection Officer

Norfolk County Council appoints a Data Protection Officer who coordinates Data Protection across the Council and can be contacted by writing to:

The Data Protection Officer
Norfolk County Council, Norfolk Record Office
The Archive Centre
Martineau Lane
Norwich
NR1 2DQ

Alernatively you can telephone 01603 222170.

What information do we collect?

If you are a user with general public and anonymous access the Norfolk Museums and Archaeology website does not store or capture personal information, but merely logs the user's IP address that is automatically recognised by the web server.

We do not use cookies for collecting user information and we will not collect any information about you except that required for system administration of our web server.

We collect information from visitors to the Norfolk County Council website in two ways:

1. Requests for information or services via email
2. Feedback via an online form

Contacting Us

You can ask for information or request services in 5 ways: by requests and questions sent by online forms, e-mail, phone, post or in person. You can make comments and give us your feedback in the same way.

If you send an e-mail or a comment that requires a response, it will be passed to the appropriate department who will respond to you. We do not pass on your details to any third party unless you give us permission or the Norfolk County Council is legally obliged to do so.

After we have replied to you, we will keep a record of your message for at least six years.

Site usage information - Log files

Log files allow us to record visitors' use of the site. We put together log file information from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information or information about which other sites you have visited.

What happens when I click on a link to another site?

The Norfolk Museums and Archaeology Service website contains links to other websites. These terms of use apply only to our site, so you should always take care when you are moving to another site and read the privacy statement of any site, which collects personal information. Norfolk Museums and Archaeology Service accepts no responsibility or liability for these sites.

Access to your information and contacting Norfolk County Council

If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about our terms of use, or about the site, you can contact us by e-mail, phone or regular mail:

E-mail: Norfolk Museum & Archaeology Service

Phone: 01603 493625

Write to:
Head of Museums
Norfolk Museums and Archaeology Department
The Shirehall
Market Avenue
Norwich NR1 3JQ

If these terms of use change in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.