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Accessibility statement for Museums Norfolk

This accessibility statement applies to

This website is run by Norfolk County Council. We have recently run a simple accessibility audit on this site. We plan to run a more in-depth audit by December 2020.

What you can do on this website

You should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • Some downloadable documents may not be accessible - we are working to fix these, prioritising anything that is necessary to access a service such as pdf forms.
  • Some images do not have good alternative text. We are currently fixing these.
  • Our accessibility bar has some errors which make it inaccessible. We are working to remove the bar for this reason.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 3 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our museums have audio induction loops at all ticket/reception desks.

Find out how to contact us.

Technical information about this website’s accessibility

Norfolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Although the site meets many of the guidelines we have been unable to complete an exhaustive check on the site at this point in time. We plan to run a full audit by end of November 2020 and will update this statement once we have the results of that.

Non-accessible content

The content listed below is non-accessible for the following reasons. Each item is listed with the relevant WCAG criterion that it fails on.


Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We are working through the site adding alternative text when we spot it is missing. When we publish new content we’ll make sure our use of images meets accessibility standards.

Overlapping text

On a few pages text can overlap when resized or when text spacing is increased. This fails WCAG 2.1 success criterion 1.4.12 (text spacing) and 1.4.10 (reflow).
We are currently fixing this issue.

Visual elements

Some of our breadcrumb links on certain pages do not have sufficient contrast, for example on this page: Join one of our friend's groups. This fails WCAG 2.1 success criterion 1.4.3 (contrast minimum).
We are currently fixing this issue.

Meta data

The filter field on the search page lacks an explicit label. This fails WCAG 2.1 success criterion 1.3.1 (meaningful relationships)

The carousel element used across the site has misapplied aria roles, which will break interactivity for screen reader users. For example the main carousel element on this page: Time and Tide Museum. This fails WCCAG 2.1 success criterion 1.3.1 (info and relationships) and 4.1.2 (name, role, value).

We are currently fixing these issues.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 28 January 2021.

This website was last tested on 21 August 2020. The test was carried out by NCC staff.

Due to time constraints we ran a simple set of tests based on the preliminary checks suggested by the W3C. We tested against all the main templates used throughout the site. This should be enough to catch common, site-wide issues that will affect the most users. We recognise that this cannot address content related issues for which will be running a more in-depth set of tests later this year.