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Access facilities

PLEASE NOTE: Unfortunately our main lift is currently out of order and is awaiting urgent repair. This means that there is no wheelchair / buggy access available to the upper floors of the museum. We apologise for the inconvenience.

The Museum of Norwich is fully accessible. There is a platform lift from the main entrance (street level) to the ground floor where the reception, ticket desk and shop are located. A hearing loop is installed at the reception.  

A second lift within the museum provides access to all levels of the museum. We cannot accommodate large motorised scooters; however we do have a wheelchair on site, for visitors to transfer to. Regrettably the undercroft is not accessible to wheelchair users. 
There is plenty of seating around the museum and there are a variety of multi-sensory displays, with handling items, listening points and some smell stations. If you would like to make a group booking for visitors with disabilities please contact us directly on 01603 629127 to discuss your needs.  


If you will be visiting with a carer, they will be admitted to the museum free of charge.  

Assistance dogs

Assistance dogs are very welcome. Ask for a bowl of water at the reception desk.  

Facilities for people with impaired sight or hearing

If you would like access information in any other format such as Braille, large print, audio cassette or CD, please contact us. Interpretation notes are available for the companions of blind and visually impaired visitors so you all get the most from your visit. There is also subtitling on all of the videos within our museum. 

Accessible toilets

There are wheel/pushchair accessible toilets along with baby changing facilities on the ground floor of the museum. 


Please visit the Coronavirus page for Norfolk Museums Service for guidance. If you have any questions or concerns, please contact us in advance of your visit.

More information and feedback

We are constantly working to improve access at the site and welcome comments from visitors with disabilities. If you would like to discuss your visit in advance or give us feedback on your visit please email or call us on 01603 493625.