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Norfolk Museums coronavirus information

Four of our museums are now open: Norwich Castle Museum & Art Gallery, Time & Tide, Gressenhall Farm and Workhouse and Lynn Museum. Our other sites remain closed for the time being.

We’ve introduced some new measures to protect visitors and our staff.

Please do not visit us if you, or anyone in your household, has symptoms of COVID-19: a new persistent cough, a high temperature or a loss of taste/smell.

Booking your visit

Entrance to the museums is by ticket only, which you will be need to book online, in advance.

Tickets will not be available on the door, and you will not be allowed in to the museum without a ticket.

Timed entry

You will need to choose a specific day and time for your visit. You may not be the only person who has booked that day and time and so you may need to wait until the admissions area is clear before you can enter.

Please arrive at the museum within the 15 minutes of your ticket start time. For example, if you booked a 10:30am timed entry slot you must arrive between 10:30 and 10:45am.

COVID-19 Test and Trace

We are required by Government to collect contact information for all our visitors. If there is anyone in your group, who does not live at the address you used for your online booking, you will asked for their name, address, phone number/email address when you visit.

Face coverings

From 8 August 2020 visitors will be required by law to wear a face covering when visiting museums.

Make sure your face covering covers your mouth, nose and chin with no gaps at the side. Continue to keep your distance and wash your hands regularly. You may be asked to remove your face covering to help with communication or for identification. Please dispose of single use face coverings responsibly.

For government guidance about face coverings, including exemptions, visit the GOV.UK website.

Not everything will be open

This includes the adventure playground at Gressenhall Farm and Workhouse and the café and shop at Norwich Castle. This is because social distancing or hygiene are difficult to maintain in these areas. You are welcome to bring refreshments with you and enjoy a picnic when on site. Please take packaging and litter home with you.

Recommended visitor routes

Look out for signs which will point you along a recommended one-way route. This is to help you maintain social distancing from other visitors.

Hand sanitiser units

Hand sanitiser units are located at key points around the sites. Hand washing facilities are also available.


We are limiting access to maintain social distancing. Please speak to a member of staff for more information of if you need any help.


We are limiting access to our lifts. Please speak to a member of staff if you need to use the lift.


We will be cleaning throughout the day, with particular attention to touch points.