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Visiting our museums safely during the Coronavirus pandemic

Firstly, a very warm welcome from all of us at Norfolk Museums Service!

We’re delighted that all of our museums, apart from The Tolhouse in Great Yarmouth, have now reopened to the public. Some museums are operating limited or changed opening hours. Please check the individual museum’s webpage for details.

We want to keep you and our staff as safe as possible, so please make sure you take the time to read this guidance note, as some things may have changed.

Please note that if you have, or are showing symptoms of COVID-19, or have been advised to self-isolate, you must not visit us today.

Buying Admission Tickets

Admission to the museums is by ticket only. It’s best to book tickets in advance online, as visitor numbers may be limited. You will need to choose a specific day and time for your visit.

Unsold tickets will be available on the door at the museum but we recommend you book in advance, as you will not be allowed into a museum without a ticket.

Face coverings

In accordance with Government guidance, visitors are expected and recommended to wear a face covering inside our museums to keep other visitors and staff safe. Ensure your face covering covers your mouth, nose & chin, with no gaps at the side.

Staff may ask you to remove your face covering to help with communication. If you have any concerns or have forgotten to bring a face covering, speak to a member of staff who will be pleased to help.

Respectful distancing

Please observe respectful distancing from other visitors not in your party and wait before entering any areas you consider congested.

Signage

Please follow the instructions on the yellow and black signs around the museums

In some areas there’s a recommended one-way route to avoid overcrowding and to help with visitor flow.

Hand sanitiser units

Are located at key points and close to interactive exhibits. Handwashing facilities are also available.

Toilets

Toilets are open, but there may be restrictions in some toilets.

Not everything is open

Some areas and interactives may not be available where it is difficult to maintain good hygiene, or where there is limited ventilation. We are operating limited café and shop services at present. Please speak to a member of staff if you need to use a lift.

Cleaning - staff will be cleaning throughout the day to ensure the museum is kept as clean as possible, with particular attention being paid to touchpoints.

Opening hours

Check opening and closing times as these may have changed since your previous visit to enable staff to thoroughly clean the museum at the start and end of the day.

NHS Test & Trace

The NHS Test and Trace service is helping track cases of COVID-19 to avoid the spread of infection. The Government recommends that we collect visitor contact data for all visitors entering our site who are aged over 16 years. This data will only be used if requested by the NHS Test & Trace service. Data will be held securely for 21 days and then destroyed. We are also displaying site-specific QR code posters for visitors to scan into the NHS COVID-19 contract tracing app on arrival, where they have this app loaded onto their phones. Please note that if you are using one of our cafes, you may be asked to provide your contact data again, as they have to be treated as separate venues.