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Norfolk Museums coronavirus information

Five of our museums are open from 17 May: Norwich Castle Museum & Art Gallery, Time & Tide, Gressenhall Farm and Workhouse, Elizabethan House and Cromer Museum. Lynn Museum is open from 18 May and the Museum of Norwich from 22 May. Our other sites remain closed for the time being.

We’ve put in place measures to protect visitors and our staff.

Please do not visit us if you, or anyone in your household, has symptoms of COVID-19: a new persistent cough, a high temperature or a loss of taste/smell.

Booking your visit

Entrance to the museums is by ticket only, which you will be need to book online, in advance.

Tickets will not be available on the door, and you will not be allowed into the museum without a ticket.

Timed entry

You will need to choose a specific day and time for your visit. You may not be the only person who has booked that day and time and so you may need to wait until the admissions area is clear before you can enter.

Please arrive at the museum within the 15 minutes of your ticket start time. For example, if you booked a 10:30am timed entry slot you must arrive between 10:30 and 10:45am.

NHS Test & Trace:

The NHS Test and Trace service is helping track cases of COVID-19 to avoid any further spread of infection.

It is now a legal requirement that we collect visitor contact data for all visitors entering our site who are aged over 16 years. This data will only be used if requested by the NHS Test & Trace service. Data will be held securely for 21 days and then destroyed.

We are also displaying site-specific QR code posters for visitors to scan into the NHS COVID-19 contract tracing app on arrival, where they have this app loaded onto their phones.

Face coverings

Visitors are required by law to wear a face covering when visiting museums.

Make sure your face covering covers your mouth, nose and chin with no gaps at the side. Continue to keep your distance and wash your hands regularly. You may be asked to remove your face covering to help with communication or for identification. Please dispose of single use face coverings responsibly.

For government guidance about face coverings, including exemptions, visit the GOV.UK website.

Not everything will be open

This includes the café and shop at Norwich Castle and some galleries at other sites. This is because social distancing or hygiene are difficult to maintain in these areas. For those sites without café facilities, you are welcome to bring refreshments with you and enjoy a picnic when on site. Please take packaging and litter home with you.

Recommended visitor routes

Look out for signs which will point you along a recommended one-way route. This is to help you maintain social distancing from other visitors.

Hand sanitiser units

Hand sanitiser units are located at key points around the sites. Hand washing facilities are also available.

Toilets

We are limiting access to maintain social distancing. Please speak to a member of staff for more information of if you need any help.

Lifts

We are limiting access to our lifts. Please speak to a member of staff if you need to use the lift.

Cleaning

We will be cleaning throughout the day, with particular attention to touch points.