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Visiting our museums safely during the Coronavirus pandemic

We are encouraging everyone who visits our museums to continue to take a few basic precautions. This is to keep our visitors and staff safe and limit spread of the virus.

Please do not visit our museums if you:

Buying admission tickets

Walk in visits on the day are possible, but it’s best to book tickets in advance online, especially at busier times. You can choose a specific day and time for your visit.

Some museums may need to change their opening hours at short notice. Check the individual museum’s page for details.

Face coverings

We ask that you to wear a face covering when inside our museums to keep other visitors and our staff safe.

Please make sure your face covering covers your mouth, nose and chin, with no gaps at the side. Staff may ask you to remove your face covering to help with communication.

If you have any concerns or have forgotten to bring a face covering with you, speak to a member of staff who will be happy to help.

Respectful distancing

Please keep a respectful distance away from other visitors not in your party. Wait before entering any areas that look crowded.

How we are keeping you safe


There are yellow and black signs around our museums, and posters providing additional information. Please follow the instructions on the signs. If you have any queries or concerns, speak to a member of staff.

Recommended visitor route

In some areas of the museum, you may find signs that takes you along a recommended one-way route. This is to avoid overcrowding in specific areas and to help with visitor flow.

Handwashing and sanitiser

Handwashing facilities are available at all our museums. There are sanitiser stations at key points around our museums for you to use. This includes stations close to interactive exhibitions and in our shops.


Toilets are open. There may be restrictions in some toilets due to limited ventilation. Speak to a member of staff for more information of if you need any help.

Cafés and shops

Some museums have a limited service at present. Speak to a member of staff if you have any questions about our cafés and shops.

Not everything is open

Some areas and interactives may not be available. We have carried out detailed risk assessments of our museum sites and identified elements including:

  • Interactive exhibitions where it is more difficult to maintain good hygiene
  • Areas of the museum where there is limited ventilation


Staff are cleaning around the museum throughout the day. We want to make sure that we keep the museum as clean as possible, particularly touchpoints.


We are providing access to our lifts. Speak to a member of staff if you need information about using the lift.