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Visiting our museums safely during the Coronavirus pandemic

Firstly, a very warm welcome from all of us at Norfolk Museums Service!

You will still find things are a bit different for your visit today, as we want to keep you and our staff as safe as possible. Please make sure you take the time to read this guidance note, even if you have visited us recently, as some things may have changed.

Please note that if you have, or are showing symptoms of COVID-19, or have been advised to self-isolate, you must not visit us today.

Buying admission tickets

Admission to the museums is by ticket only. It’s best to book tickets in advance online, as visitor numbers may be limited. You will need to choose a specific day and time for your visit.

Unsold tickets will be available on the door at the museum but we recommend you book in advance, as you will not be allowed into a museum without a ticket.

Some museums are operating limited or changed opening hours, and our usual winter closures will apply at some sites from November 2021. Please check the individual museum’s webpage for details.

Face coverings

Visitors are required to wear a face covering when inside our museums to keep other visitors and our staff safe (unless you are exempt).

Please ensure your face covering covers your mouth, nose and chin, with no gaps at the side. Staff may ask you to remove your face covering to help with communication.

If you have any concerns or have forgotten to bring a face covering with you, please speak to a member of staff who will be pleased to help.

Respectful distancing

Please keep a respectful distance away from other visitors not in your party. Please wait before entering any areas that look congested.

What’s different

Signage

You'll see yellow and black signs around the site alongside a number of posters carrying additional information. Please follow the instructions on the signs. If you have any queries or concerns, please ask a member of staff.

Recommended visitor route

In some areas of the museum, you may find signs that takes you along a recommended one-way route. This is to avoid overcrowding in specific areas and to help with visitor flow.

Hand sanitiser units

These are located at key points around the site for your use. Handwashing facilities are also available. Additional sanitiser stations are located close to interactives and in our shop.

Toilets

Toilets are open, but there may be restrictions in some toilets due to limited ventilation. Please speak to a member of staff for more information of if you need any help.

Café and shop

Some sites have a limited service at present. Please speak to a member of staff if you have any questions about our café and shop.

Not everything is open

Some areas and interactives may not be available today. We have carried out a detailed risk assessment of the site and identified elements such as interactives where it is more difficult to maintain good hygiene, or areas of the museum where there is limited ventilation.

Cleaning

Staff will be cleaning around the museum throughout the day. Normally this happens out of hours, but we want to ensure that the museum is kept as clean as possible, particularly touchpoints.

Opening hours

Some of our opening hours have changed – this enables staff to thoroughly clean the museum at the start and end of the day.

Lifts

We are providing access to our lifts. Please speak to a member of staff if you need to enquire about using the lift.

NHS Test & Trace

The NHS Test and Trace service is helping track cases of COVID-19 to avoid the spread of infection. The Government recommends that we collect visitor contact data for all visitors entering our site who are aged over 16 years. This data will only be used if requested by the NHS Test & Trace service. Data will be held securely for 21 days and then destroyed. We are also displaying site-specific QR code posters for visitors to scan into the NHS COVID-19 contract tracing app on arrival, where they have this app loaded onto their phones. Please note that if you are using one of our cafes, you may be asked to provide your contact data again, as they have to be treated as separate venues.

The most important things you need to do

  • Most importantly, enjoy your visit!
  • Please sanitise your hands when you arrive and before you leave. You should also sanitise or wash your hands at regular intervals during your visit
  • Please ensure you wear a face covering and keep a respectful distance away from other visitors and staff
  • Please follow any staff instructions
  • Please tell us if you have any concerns or if you would like to make any suggestions for how we can improve your visit