How to get here

External lift refurbishment

We are carrying out repairs to the external lift between Castle Gardens and Castle Mound, starting on Monday 18 March.

There is step-free access to the Castle Mound through the Castle Gardens, Farmers Avenue or Castle Mall.

These works are expected to be completed by early summer 2019. We apologise for any inconvenience during this time.

Address: Norwich Castle Museum & Art Gallery, Castle Hill, Norwich, NR1 3JU

Location: Norwich Castle is situated on Castle Mound in the centre of Norwich.

Car parking

The closest car park is situated in Castle Mall shopping centre; levels K-N offer the shortest route to Norwich Castle.  For a map of all car parks in the city, see the Visit Norwich website.

There are two car park spaces for visitors who are Blue Badges holders.  There is no other car parking available at Norwich Castle.

Bus and rail travel

For public transport information around Norfolk including accessible buses, visit the Norfolk County Council website.

For Park and Ride into Norwich, visit the Konectbus Park and Ride website or telephone 01362 851210.

For independent advice contact Travel line on: 0871 200 22 33.


There are a number of taxis in Norwich that are wheelchair friendly.

Companies with Class 2 or 3 Metro Cabs include

  • A Six Taxis 01603 880666
  • Daltons Taxis 07850 483705
  • Dolphin Autos 01603 661407
  • Phoenix 01603 611222
  • Tolvers Taxis 01603 712574
  • Taxicall 01603 858858 

Taxis with rear loading vans

  • Canary Taxis 0800 163013
  • Dolphin Autos 01603 661407